At Old coin company, we value transparency and customer satisfaction. This Refund and Cancellation Policy outlines the terms related to cancellations, refunds, and return eligibility. By using our services, you agree to the terms mentioned below.
1. Cancellation Policy
✅ For Sellers:
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If you have submitted coin details but no payment or agreement has been made, you may cancel your submission at any time.
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If a sale has been agreed upon and confirmed by both parties, cancellation may not be possible.
✅ For Buyers (if applicable):
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If you place an order for a coin and wish to cancel, please contact us within 12 hours of placing the order.
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After the order is processed or shipped, cancellation is not allowed.
2. Refund Policy
We do not offer refunds under the following conditions:
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Once a coin is sold and payment has been made
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For evaluations or consultations, if already provided
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If the buyer or seller fails to complete the transaction due to personal reasons
However, a refund may be considered in special cases where:
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The transaction was made in error and reported within 24 hours
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There is a genuine issue with the agreed coin not being as described (subject to verification)
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A payment was made twice by mistake
In such cases, the buyer/seller must provide valid proof and contact us immediately.
3. Return Policy
Since we deal with rare and collectible coins, all sales are considered final. We do not accept returns unless:
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The item received is significantly different from the description
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There is a shipping error or wrong item sent
Returns must be requested within 3 days of receiving the item and must include:
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Clear photos of the coin received
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Unboxing video (for shipping damage or item mismatch)
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Original packaging (if applicable)
4. Mode of Refund (if approved)
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Refunds will be processed through the original method of payment.
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It may take 5–7 business days to reflect in your account, depending on your bank or payment provider.
5. How to Request a Refund or Cancellation
To request a cancellation or refund, please contact us at:
Provide the following details:
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Full Name
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Mobile Number
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Transaction Details or Order ID
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Reason for Cancellation or Refund Request
6. Final Decision
Old coin company reserves the right to make the final decision in any refund or cancellation matter. All requests are subject to review and approval.
Thank you for your understanding and cooperation.